Refund Policy

This Refund Policy ("Policy") applies to paid purchases of Mindful Journal AI ("we," "us," "the App") processed through Paddle as our authorized reseller and Merchant of Record. Payment, tax invoicing, and many buyer support matters for those transactions are handled by Paddle in line with Paddle's buyer terms and refund policy. Nothing in this Policy limits any non-waivable rights you have under applicable law.

1. General rule (conservative)

Except where applicable law requires a refund or other remedy, or where Paddle determines otherwise under its own policies, all charges are final and non-refundable. We do not offer a general money-back guarantee, trial refunds, or refunds based on dissatisfaction, change of mind, or limited use of the App.

Our service includes AI-powered features that incur third-party costs when used. Granting broad discretionary refunds after substantial use would be economically unsustainable; this Policy reflects that while still honoring mandatory consumer law.

2. What you are buying

Paid plans provide access to digital services (software features, including optional AI analysis) for the subscription term you select. Fees cover access for the billing period, not a guaranteed outcome or volume of AI output.

3. Subscriptions

• You may cancel your subscription so it does not renew; cancellation typically takes effect at the end of the current billing period, and you retain access until then, unless applicable law requires a different approach.
• We do not provide pro-rata or partial refunds for unused time within a billing period unless required by law.

4. Statutory and regional rights

Depending on where you live and how you purchased, mandatory laws may give you rights to withdraw from a contract or cancel within a fixed period, or rights if the service is faulty, not as described, or not fit for purpose. Those laws prevail over this Policy where they apply.

For many regions, Paddle documents country-specific rules (including cooling-off periods for certain digital purchases). For payment-related refunds and withdrawal, Paddle is typically the first point of contact; see Section 6 below.

4.1 Digital performance and withdrawal (EU / UK and similar)

Where the law allows, if you explicitly request that we begin supplying the digital service before the end of any statutory cancellation period, and you acknowledge that you may lose the right to cancel once supply has begun, your statutory withdrawal rights may be limited as permitted by that law. If required information or acknowledgements were not properly provided, your statutory rights may still apply.

5. Technical issues and misrepresentation

If the App is materially unavailable or not as described in a way that prevents reasonable use of paid features you paid for, contact us via the App support or contact channels. We will work in good faith to resolve technical problems. Where applicable law entitles you to a refund or other remedy for a defect or misdescription, that remedy applies regardless of this Policy's general rule.

6. How to request a payment refund or exercise statutory rights

For transactions processed by Paddle:

• Use the "View receipt" or "Manage subscription" link in your Paddle confirmation email, or
• Visit Paddle buyer support and follow the refund or subscription options.

We may ask for order/receipt details to help route your request. Paddle's records and policies apply to eligibility and timing for payment refunds, subject to mandatory law.

7. Chargebacks and abuse

We encourage you to contact Paddle (and us for product issues) before initiating a chargeback or bank dispute; wrongful disputes can lead to account suspension or other action where permitted.

We do not owe refunds, and Paddle may decline requests, where there is evidence of fraud, refund abuse, or manipulative behavior.

8. Free plans and promotions

No refunds apply to free tiers. Promotional or discounted charges follow the same rules as paid purchases unless the offer states otherwise.

9. Changes

We may update this Policy. The version published here applies at the time of purchase unless mandatory law requires otherwise. Material payment-related changes may also need to be reflected per Paddle seller requirements.

10. Contact

• Product / technical support: use the in-app Support or Contact page on our website.
• Payment / receipt / subscription billing: Paddle buyer support.

For Paddle's required reseller notice, see our Terms of Service.